Our facility is fully operational. However, all in-person visitation and our Family F.I.R.S.T. Program is temporarily suspended. We strongly encourage you to stay connected to your loved one through FaceTime, Skype or through the phone. Family and Friends are also welcome to drop off belongings. Arrangements can be made with the unit directly by calling 610-480-8919.
Call Now: 610-480-8919 Online Bill Pay
Malvern Behavioral Health
Close Mobile Menu
  • About
    • About
    • Treatment Program
    • Meet the Team
    • Messages of Hope
    • News/Events
  • Admissions
    • Admissions
    • Admission Process
    • Insurance & Payment
    • Professional Referrals
  • Patients & Families
    • Patients & Families
    • Visiting
    • Services Dedicated to Supporting Families
    • Patient Satisfaction Scores
    • FAQs
    • Resources
  • Contact Us
    • Contact Us
  • About
    • Treatment Program
    • Meet the Team
    • Messages of Hope
    • News/Events
  • Admissions
    • Admission Process
    • Insurance & Payments
    • Professional Referrals
  • Patients & Families
    • Visiting
    • Services Dedicated to Supporting Families
    • Alumni Testimonials
    • Patient Satisfaction Scores
    • FAQs
    • Resources
  • Contact Us

FAQs

Please take a moment to read the answers to some of our most frequently asked questions, listed below. If you have additional questions, please reach out for help.

  • toggle toggle

    How long will I be hospitalized?

    • A typical length of stay is 5 to 7 days. However, the length of stay is determined by multiple factors and can be discussed in more detail during your stay with the treatment team.
  • toggle toggle

    What kind of treatment does the hospital provide?

    • All Clients will receive daily psychotherapy and psychoeducation groups that are appropriate for their level of care, diagnosis, and current symptoms. Groups are led by Master Level Clinicians including Therapists and Social Workers. Clients will meet with their Psychiatrist daily during their stay in an effort to maximize the treatment they receive. Some clients may be referred for individual therapy in addition to their ongoing group and structured treatment activities.
  • toggle toggle

    What is a treatment team?

    • Each client is assigned a clinical treatment team composed of an Attending Physician, a Social Worker, Therapist, a mental health technician, and a Nurse. These are the primary staff responsible for the client’s treatment and discharge planning. If a release has been signed, the staff can provide you with the contact information for the treatment team. Pending a release, a staff member may request your contact information for someone to get back to you, this is to protect the privacy of our clients.
  • toggle toggle

    Can I be Involved in a client's treatment?

    • Family meetings are designed to help the client and other caregivers involved to explore new ways to effectively deal with difficulties and problems a client may face. The treatment team will work with the client and others connected with their care to plan a treatment program, which addresses their particular needs, and to plan for their discharge from the hospital. A meeting or phone call with the attending physician may be arranged through the Social Worker.
  • toggle toggle

    What can I know about a client’s treatment?

    • Our program is dedicated to protecting our client’s right to confidentiality. All employees are required to follow federal and state laws, as well as hospital policy in getting a client’s permission before contacting anyone outside the hospital in the course of their treatment. This includes disclosing whether or not a client is even admitted to this facility. If you are unsure if your loved one has signed a release for staff to speak with you, please ask for a release to be signed. Please note that without a release, the staff is unable to release any information regarding a client. If there is any information that is critical to a client’s treatment, feel free to disclose this information to a staff member.
  • toggle toggle

    How can I keep in contact with a client while they are in the hospital?

    • Clients have the right to use our telephones to make and receive confidential telephone calls unless the call violates criminal law or would unreasonably infringe on other client’s use of the telephone. A live person can be reached 24 hours a day and would be happy to direct your call to the appropriate person. Please be patient as clients are often participating in groups and other treatment activities. In that case, a message will be taken for the client to call back during their free time. Main Number: 610-480-8919
  • toggle toggle

    How do I get to the hospital?

    • Malvern Behavioral Health is located in the Constitution Health Plaza at 1930 S. Broad Street. Upon arrival please go to the front desk on the first floor/lobby area. A staff member will greet you in the lobby and walk you to the elevator, we are located on the 4th floor. Visitors must be escorted to and from the unit. Visitors will be asked to lock their belongings in a designated area for the duration of their visit. We do not permit family members to bring anything onto the unit. There is a parking garage on site. If you park in the garage take the elevator to the 1st Floor to access the main lobby.
  • toggle toggle

    Does the hospital have video surveillance?

    • For the safety of our clients, staff, and visitors, cameras are installed in most common areas of the unit (including entrances, hallways, day rooms, and most other common rooms). Cameras do not record sound and are not installed in private rooms, showers/bathrooms, etc., and are only intended to provide an added level of security.
  • toggle toggle

    Can I be involved in discharge planning?

    • Discharge planning begins once the client is admitted to the facility. Discharge planning is a collaborative process with the client, the treatment team, and with the client’s approval, involving family members, outside supports, and/or resources in this process. Support system involvement is highly encouraged regarding the treatment and process. Throughout the duration of their hospital stay the treatment team will work with the client to plan appropriate outpatient care, living situations, and provide any additional resources necessary to keep the client safe and stable outside of the hospital. Discharge planning remains a continuous and fluid planning process throughout the client’s hospital experience.
  • toggle toggle

    Can I have my cell phone?

    • We do not allow cell usage on the unit. However, we do permit our young people access to their phones if needed for email address/ phone numbers and passwords. Phones are locked in a safe for the duration of treatment.  We have found that patients are able to remain present when they are not distracted by the outside world of social media. Patients have also reported finding relief in taking a break from the pressure of social media and technology dependence.
  • toggle toggle

    Can patients receive/send mail while in treatment?

    • Our clients enjoy receiving mail and have the right to send and receive sealed, unopened, uncensored mail. However, for good cause, their mail may be opened and inspected in front of them, without it being read by staff, for the sole purpose of preventing contraband coming into the program. Our clients also have the right to be provided with stationery and postage in reasonable amounts.
  • toggle toggle

    Can I complete schoolwork during my stay?  

    • We allow our patients access to their laptops / tablets in a supervised setting during set times of the day to complete academic work. If you would like us to communicate with your academic institution during your stay, we are happy to accommodate releasing information with your permission.  
  • toggle toggle

    Is smoking or vaping permitted?

    • As part of a city-wide smoking cessation program, Malvern Behavioral Health is officially a smoke-free area, this includes all tobacco products and substitutes such as vaporizers and e-cigarettes. We offer smoking cessation supportive treatment such as Lozenges and the patch.  
Making the decision to come to an inpatient facili Making the decision to come to an inpatient facility can be challenging and frightening. As part of our Message of Hope program, patients are able to share words of inspiration to pay it forward and share words of hope to others making this decision. Learn more with the link in our bio.
Yesterday, Malvern Health was provided an opportun Yesterday, Malvern Health was provided an opportunity to host a COVID-19 vaccination clinic at our Willow Grove site.  A BIG thanks to @riteaid in partnership with the Pennsylvania Department of Health for issuing vaccines for Long Term Care Facilities and their employees.  Malvern remains steadfast with ensuring the health and safety of our employees as they continue to dedicate themselves to delivering high quality care to our patients! 🦠💉🩹

Swipe ➡️ to see the clinic in action!

1. @riteaid Pharmacist, Jenna Micallef and technician, Melissa Hickman, ready to vaccinate our employees.

2. MTC’s Director of Performance Improvement, Dave Moore, coordinating the clinic and checking in our employees.

3. MTC’s Admissons Counselor, Heather Messa, fills out paperwork in preparation for her 1st dose of the Moderna vaccine.

4. MTC’s Overnight Clincial Supervisor at our South Philly location, Amber Heaven, proudly shows off her vaccination card!

5. MTC’s Outpatient Therapist in Pottstown, Allison Gerstley, is 1 vaccination down and 1 to go!

6. MBH’s Mental Health Tech, Jeanet Harris, after receiving her 1st dose of Moderna!
Mental and physical health affect each other more Mental and physical health affect each other more than you may expect. Eating a balanced diet, getting a healthy amount of sleep, and exercising can build a healthy foundation for both your mind and your body.
As our digital world grows, so does cyberbullying As our digital world grows, so does cyberbullying and its harmful effects on the mental health of college students and young adults. 

Safer Internet Day brings this issue to light, and encourages us to do our part in making the internet a safer place. Whether you are a student, parent, teacher, or young adult, everyone plays a part in making a change. Find out more with the link in our bio.
Malvern Behavioral Health
Malvern Behavioral Health
The Joint Commission Quality Approval
An LGBTQ+ Safezone
An LGBTQ+ Safezone
  • Privacy Practices
  • Terms of Use
  • Compliance & Complaints
  • Notice of Non-Discrimination
  • ADA
  • Sitemap