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Malvern Behavioral Health
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    • Lotus Program: Behavioral Health Services for Young Adults
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  • About
    • Treatment Approach
    • Treatment Program Schedule
    • Meet the Team
    • News & Events
  • Treatment Programs
    • Lotus Program: Young Adults
    • Wisteria Program: LGBTQ Community
    • Sage Program: Co-Occurring Disorders
  • Admissions
    • Admission Process
    • Mental Health Self-Assessment
    • Insurance & Payments
    • Professional Referrals
  • Patients & Families
    • Visiting
    • Services Dedicated to Supporting Families
    • Messages of Hope
    • Alumni Testimonials
    • Patient Satisfaction Scores
    • FAQs
    • Resources
  • Blog
  • Contact Us
    • Request Medical Records
  • Careers

Visiting

Visitation hours are on the weekends. Each unit has its own schedule which includes visitation hours. In addition, you may request to schedule an in person visit during your family session. You may also stay connected to your loved one through FaceTime, Skype or through the phone.

As an alternative, we are providing our young people with access to devices so that they can facetime with their family during visiting hours.

Group Support

Visiting Hours

Lotus Program: Saturdays and Sundays from 2:00-3:00 pm
Sage Program: Saturdays from 6:00-7:00 pm
Wisteria Program: Sundays from 6:00-7:00 pm

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    Who can come to visit?

    • Family and friends of our clients can visit during regularly scheduled visiting times or by appointment arranged with their assigned Social Worker. Private visitation can be arranged for young children by speaking with the client’s physician or social worker. Our clients have the right to receive visitors of their own choosing daily, and in private, at reasonable times.  This includes their personal doctor, social worker, psychologist, lawyer or clergy.

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    What will happen when I come to visit?

      • Clients may have up to 2 visitors at a time.
      • Visitors must empty their pockets of all items including valuables, sharps, lighters, matches, cell phones, and cameras. All jackets and bags must either be left in your vehicle or you will be required to place them in secure lockers.
      • All visitors wear “Visitor” stickers distributed by the receptionist in a visible area on clothing at all times.
      • All items visitors bring for the client will be searched before it is allowed on the unit.
      • All visits will be supervised in common areas throughout the unit, and all visitors must remain in designated visiting areas. These precautions are for both the safety of the client and the visitors.
      • If you require a private space for your visit due to a disability or attendance of young children, please prearrange this with the client’s social worker.
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    What can I bring when I come to visit?

    • All items will be searched and inventoried for our client’s safety and protection prior to being allowed in any program. If items are brought which clients are not allowed to have, they will be securely stored until discharge.

      Clothing

      Enough to last for up to a couple of days, without belts or strings, as they are not allowed on the unit.  A washer and dryer are available on each unit for client use.

      Toiletries

      Are provided on the unit for all clients; however, clients are allowed to have their own toiletries if they are previously unopened.

      Personal Items

      Soft cover books, photos, and other personal items that are not restricted below may be brought for the client.

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    What should I leave at home?

      • Glass or plastic containers including cassettes, CDs, and CD cases
      • Sharp objects
      • Any tobacco products, including smokeless products (i.e. cigarettes, pipes, pipe tobacco, tobacco substitutes such as clove cigarettes, chewing tobacco, cigars, e-cigarettes, vaporizers, etc.).
      • Liquids containing or including alcohol
      • Electronics – Tape recorders, televisions, radios, cell phones, computers, apple watches, etc.
      • Electric appliances brought from home – hair straighteners, blow dryers, and curling irons
      • Weapons or protection devices
      • Scarves, belts, drawstrings in sweatpants, cords, straps, ties, and shoelaces
      • Stuffed animals, blankets, pillows brought from home
      • Anything containing batteries
      • Magnets, including games and toys containing magnets
      • Illegal substances and/or medications
      • Anything of significant value

Visitor Handbook

Supporting families is important as everyone is affected by mental illness. Our Visitor Handbook explains a number of procedures and activities at our program.

View Visitor Handbook
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